Wood-burning spa “Oasis” with an external boiler

To ensure the repair, the client provides :

• warranty card;
• sales receipt;
• photographic fixation of a part malfunction;
• product model.

The buyer delivers the goods to our Service Center by his own transport.

We also provide the opportunity for our specialist to visit for the repair of large-sized products, as well as the arrival of an employee in the regions. Departure is carried out at the expense of the Customer (payment of travel expenses).

If on-site repair is not possible, the transportation of the goods to our Service Center and travel expenses shall be paid by the Buyer.

The warranty does not apply if :

• violation of the instructions for installation and operation;
• the product was not used for its intended purpose;
• mechanical damage is present;
• structural changes have been made or parts not specified by the manufacturer have been installed;
• repair was carried out without our specialists.